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All the merchants selling at ToolsEngg.com are well screened by our team before they are brought on board. We assure you that all the products you buy from our website regardless of the merchant, are brand new, and are being sold by well reputed and honorable merchants at the best prices possible. Of course, we also offer all the warranties, guarantees as entailed by the product, all this at a great price and with the best customer service in the industry.At ToolsEngg.com, we believe that customer satisfaction is key- therefore we stand behind all merchandise bought at our site. We will replace any order within 10 days of delivery, with free return shipping if you receive a product which is not as per the specifications ordered by you,
However do make sure that the merchandise has not been used/worn or altered/tampered with, as well as is accompanied by its original price tag and packing slip. Please contact our customer support, so we can help facilitate your returnAt times we may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your payment has been done, the charged amount will be refunded to you as soon as we can.In case of pre-shipment delays, ToolsEngg also offers you choice to cancel an order prior to its shipment by contacting us at Customer Support.Our Band of Trust define who we are and we promise the best online shopping experience for Industrial Products to our customers.