At ToolsEngg.com, we believe that customer satisfaction is key- therefore we stand behind all products bought by you at our website. We will replace any order within 7 days of delivery, with free return shipping if you receive a product which is not as per the specifications ordered by you
- Wrong Specification (than what was ordered)
- Wrong Quantity
- Missing Parts/Accessories
However do make sure that the product has not been used or altered/tampered with, as well as is accompanied by its original price tag and packing slip. Please contact our customer support at email@example.com, so we can help facilitate your return, At times we may also require additional verifications or information before accepting any return order.
Cancellation of Orders :
We will contact you if all or any portion of your order is cancelled or if any additional information is required to accept your order. If your order is cancelled after your payment has been done, the charged amount will be refunded to you as soon as we can if it is within 24 hrs , and if it is after 24 hrs and the product still hasnt shipped from our warehouse and you intend to cancel the order a restocking fee of 7% will be deducted and the rest transfered back to you through PayPal, ToolsEngg offers you choice to cancel any order prior to its shipment by contacting us at Customer Support. or mailing us at firstname.lastname@example.org, Our Brand of Trust define who we are and we promise the best online shopping experience for Industrial Products to our customers worldwide. Please note that any order that is shipped/dispatched cannot be cancelled.