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Refunds & Cancellation Policy




An Order is Eligible for 100% Refund including the return shipping costs under the following condition

All The Returns Are Eligible For 3 Days From The Time The Customer Recieved The Product That They Wish To Return, The Conditions When Returns Are Accepted Are Explained Down Below :-

  • When a wrong item is sent by ToolsEngg instead of the item that you (Customer) ordered , if this is the case then Products/Items should be UNUSED.

  • Products should be returned in their original packaging along with the original price tags, labels and invoices.

  • It is advised that the return package should be strongly and adequately packaged so that there is no damage of goods in transit.

  • Once the returned items is received and in the exact unused state without any damage 100% Refund along with the shipping charge will be immediately initiated through PayPal or Bank Transfer

  • If the customer orders item(s) and then decides to return it during transit or after recieving the item then they are not eligible for our return policy if the shipped item is exactly the same as the item ordered by the customer. 

  • Under no circumstances can a product be returned if what was ordered by the customer and what was shipped and supplied are the same considering there are no technical faults, only when there is a mistake in product specification , wrong product sent, item damaged , dimensionally inaccurate can a return request be initiated. 



A Product can be cancelled before 24 Hrs or Before Dispatch of the goods (either partially or entirely) whichever is earlier will be taken into account.

When Cancelled the payment gateway fee of 7% will be deducted for initiating the refund from the Total Invoiced Amount. If endures any other fees due to the cancellation that also could be included.

A product under no Circumstances can be cancelled when it has been dispatched from our premises or after 24 Hrs.

For any further queries you are free to contact us at at anytime, we would gladly answer any of your queries in a timely manner.

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