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Refunds & Cancellation Policy

 


Refunds Terms and Conditions:

Thank you for choosing ToolsEngg.com. We value your satisfaction and have outlined our Refund Terms and Conditions to ensure a transparent and fair process.

Eligibility for 100% Refund:

An order is eligible for a 100% refund, including return shipping costs, under the following condition:

  1. Return Period:


    • All returns must be initiated within 3 days from the time the customer receives the product they wish to return.

  2. Acceptance Criteria:


    • Returns are accepted under the following conditions:

      • When a wrong item is sent by ToolsEngg instead of the item that was ordered. The products/items should be UNUSED.
      • Products should be returned in their original packaging, including original price tags, labels, and invoices.
      • The return package should be strongly and adequately packaged to prevent damage during transit.
  3. Refund Process:


    • Once the returned items are received in an unused state without any damage, a 100% refund, along with the shipping charge, will be immediately initiated through PayPal or Bank Transfer.

  4. Exceptions:


    • If a customer decides to return an item during transit or after receiving it and the shipped item is exactly the same as the item ordered, they are not eligible for our return policy. Returns are only accepted for specific cases, such as wrong product sent, damaged item, or dimensionally inaccurate products.

Cancellation Terms and Conditions:

We understand that circumstances may change, and you may need to cancel your order. Please review our Cancellation Terms and Conditions for a smooth process.

  1. Cancellation Window:


    • A product can be canceled before 24 hours or before dispatch, whichever is earlier.
    • Cancellation Fees:

    • A 7% payment gateway fee will be deducted from the total invoiced amount for initiating the refund. Additionally, any other fees incurred by ToolsEngg.com due to the cancellation may be included.

  2. Post-Dispatch and 24-Hour Limit:


    • A product cannot be canceled once it has been dispatched from our premises or after 24 hours.

Contact Information:

For any further queries or assistance, please feel free to contact us at infotoolsengg@gmail.com. We are here to promptly address any concerns or questions you may have.

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