1. When will my order arrive after purchase?

Shipping from our end usually takes 1 to 4 weeks from the date of purchase on ToolsEngg.com. Most listed items are in stock, so you can place your order without hassle.

2. Do you offer cash on delivery?

No, we do not currently offer Cash on Delivery (COD).

3. What payment options are available?

For customers outside India, PayPal is our preferred payment method.

For customers in India, you can pay securely through Razorpay in INR. Razorpay also supports multiple international payment methods for selected currencies.

If you prefer a bank transfer, select the offline bank transfer option at checkout. We will email a proforma invoice with the relevant bank details for a smooth transfer.

4. How do I pay with PayPal?

You can pay through PayPal in two ways: by logging in to your PayPal account and using saved payment methods, or by paying directly with your debit or credit card at checkout.

5. What is TE 100% Purchase Protection?

At ToolsEngg.com, we stand behind the products you buy from us. If you receive an item that does not match the ordered specification, we will replace it within 7 days of delivery with free return shipping.

• Wrong specification.
• Wrong type of product.
• Wrong quantity.
• Missing parts or accessories.
• Defective item.
• Dead on arrival.
• Damaged item.

The product must be unused, untampered, and returned with the original price tag and packing slip. Please contact infotoolsengg@gmail.com to begin the return process.

If an order is cancelled after payment, the refund will be processed as soon as possible, usually within 24 hours where applicable. If an order is delayed before shipment, you may cancel it by contacting customer support.

6. Do you have a mobile app?

Yes. You can download the free ToolsEngg app from Google Play Store for updates and offers.

7. What is your return and cancellation policy?

Orders are eligible for a 100% refund, including return shipping, when the returned item meets our return conditions. Returns must be initiated within 7 days of receiving the product.

• The wrong item was delivered.
• The product is unused.
• The item is returned in its original packaging.
• Price tags, labels, and invoices are included.
• The return package is properly packed to avoid transit damage.

Once the unused item is received in good condition, the refund and return shipping amount will be initiated promptly. Cancellation is allowed before 24 hours or before dispatch, whichever comes first. A 5% payment gateway fee may be deducted from the refund amount, along with any other applicable cancellation charges.

Orders cannot be cancelled after dispatch or after the 24-hour window. For help, contact infotoolsengg@gmail.com.

8. Where are the products manufactured?

ToolsEngg.com is headquartered in Chennai, India, and our products are made in India.

9. How can I contact you?

Email: infotoolsengg@gmail.com

Phone: +91 9841816287

Live Chat: Available in the bottom-right corner of every page on ToolsEngg.com. If our team is unavailable, please leave your name and email address.

10. Can corporates purchase from ToolsEngg?

Yes. Please email your requirements to infotoolsengg@gmail.com. We will provide a formal quotation along with bank details for transfer.

11. Which country is ToolsEngg based in?

We are based in India and have been serving customers for over 30 years. We ship to more than 200 countries worldwide.

12. Will I have to pay taxes if I am outside India?

No Indian GST is charged when the shipping or payment address is outside India. However, you may still be liable for customs duties or import taxes in your country. Indian customers will pay GST as applicable to the product category.

13. I am a machine tool dealer. Can I get special pricing?

Yes. Please email your company details to infotoolsengg@gmail.com with the subject line I am a dealer. We review such requests case by case based on regular requirement and business fit.

14. What makes ToolsEngg products special?

Our focus is on four core values:

• Quality.
• Tool life.
• Cost effectiveness.
• Customer support.

15. Can you manufacture tools from my drawing?

Yes. We can work in two ways:

• If you have a precise drawing, send it to infotoolsengg@gmail.com.
• If you have only the requirement details, send them to us and we can suggest the best tool geometry and solution.

16. Can I sell on ToolsEngg.com?

Yes. Please email us at infotoolsengg@gmail.com with your product details, and our team will review it.